AMBERZ: Terms of Sale, Cancellation & Return Policy

Effective Date: December 01, 2025

At AMBERZ, we are committed to delivering premium, safe, and high-quality ride-on toys. To ensure transparency and maintain our quality standards, all purchases are subject to the following terms and conditions.

1. Cancellation Policy

(A). Pre-Shipment Cancellations

Orders may be cancelled at no cost provided the request is received before the product has been dispatched from our warehouse.

  • Process: Email your cancellation request to Click here with your Order ID.
  • Refunds: A 100% refund will be credited to your original payment method within 5–7 business days.

(B). Post-Dispatch (In-Transit) Cancellations

In accordance with the Indian Contract Act, 1872, a contract is concluded once an order is confirmed. If a cancellation is requested after dispatch, or if the delivery is refused at the doorstep:

  • Logistics Recovery: The customer is liable for the “Two-Way Logistics Cost” (outbound and return shipping).
  • Deduction Schedule: A fee ranging from ₹500 to ₹2500 (calculated based on product weight and dimensions) will be deducted from the final refund to cover these actual shipping and handling expenses.

2. Return and Replacement Eligibility

Under the Consumer Protection (E-Commerce) Rules, 2020, returns or replacements are granted only in the following legally mandated scenarios:

(A). Damage During Transit: The product arrives with visible physical damage.

(B).Incorrect Fulfillment: The product delivered significantly differs from the order (e.g., wrong model, color, or specifications).

(C).Manufacturing Defects/Spurious Goods: Inherent defects in workmanship or if the product is found to be counterfeit.

Mandatory Reporting Windows

  • Shipping Damage: Must be reported within 24–48 hours of delivery.
  • Defects/Incorrect Items: All other claims must be initiated within 3 days of delivery.
  • Note: Requests made after these windows will be classified as “Final Sale” and are ineligible for return.

3. Conditions for Return Approval

To qualify for a resolution, the item must meet our “As-Delivered” criteria:

  • Unused Status: The product must be unassembled and unused. Once a ride-on toy has been fully assembled or operated, it is strictly ineligible for return.
  • Original Packaging: All original boxes, protective inserts, manuals, and hardware must be returned in their original condition.
  • Non-Returnable Situations: Returns are not accepted for “Buyer’s Remorse,” damage caused by improper DIY assembly, battery degradation over time, or damage resulting from exceeding weight limits.

4. Product Verification Requirements (Mandatory)

To authorize a return, our Quality Assurance (QA) team requires “Prima Facie” evidence. Return authorizations cannot be processed until all of the following are received.

(A). Digital Metadata Requirements

All submitted media must verify the context of the claim:

  • Time & Date Stamp: Enable the “Time/Date Stamp” feature on your camera or ensure original EXIF metadata is intact.
  • Location Services: GPS tags must be enabled during capture to verify the item is at the registered delivery address.

(B). Six-Sides Photographic Standard 

Provide high-resolution photos from these six specific perspectives:

Perspective

Description

Purpose

Front

Direct eye-level view of the primary face.

General identification.

Back

Rear view showing ports, labels, or seams.

Structural integrity check.

Left Side

Full profile view from the left.

Alignment verification.

Right Side

Full profile view from the right.

Symmetry assessment.

Top

“Bird’s eye” view looking down.

Surface damage/spillage check.

Bottom

Underside view including serial numbers.

Hardware/Base verification.

(C). Video Evidence (The Unboxing Standard)

A brief video (under 30 seconds) is required to demonstrate the specific failure.

  • The Continuous Shot: The video must be a single, unedited take.
  • Verification Start: Begin by showing a clear view of the shipping label and original packaging before moving to the defect.
  • Functional Issues: For electronics, show the device being powered on and the specific error occurring.

5. How to Submit a Return & Exchange

(A). Initiate: Contact Information

                                OR

  • Address: 1st Floor, Indra Market, Church Road, Lower Bazar, District Ranchi, Jharkhand, India – 834001
  • Telephone: +91 65131-35152
  • Whatsapp: +91 85801 32352
  • Email: return@amberz.in
  • Official Website: www.amberz.in

 with your Order ID and the required media files (JPG, PNG, or MP4).

(B). Inspection: Our technical team will review the evidence to verify the manufacturing defect or shipping damage.

(C). Resolution: Upon approval, AMBERZ will, at its discretion, either ship necessary replacement parts or provide instructions for a full product exchange/refund.

Customer Acknowledgement:

By completing your purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. AMBERZ reserves the right to refuse returns that do not meet the strict verification and condition criteria outlined above.