Help Center & FAQs

Customer Help & FAQs

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📦 Orders & Delivery

1. How long will it take to receive my order?

Delivery usually takes 3–10 business days after dispatch, depending on your location. Once shipped, you’ll receive a tracking link via SMS/Email.

2. How do I track my order?

Visit our Track Order Page and enter your Order ID or AWB.

3. Do you ship to my country?

We currently ship across India. For international shipping inquiries, please contact support.

4. Will my items arrive in one package?

Items may arrive in a single or multiple packages depending on stock availability and location.

5. Can I cancel or modify my order?

Before shipment: Yes.
After shipment: Cancellation may not be possible (charges may apply).

6. What if I entered the wrong shipping address?

7. How can I change my shipping address?

👤 Account, Returns & Support

1. How do I create an account?

Click “Sign Up” → Enter details (Name, Email, Password) → Verify via email → Done!

2. What is your Return Policy?

Returns are accepted only for:

Damage during transit
Incorrect item delivered
Manufacturing defects

Read full details: Return & Refund Policy

3. I received a wrong/damaged item. What should I do?

48 hours (Wrong item)
24–48 hours (Damaged item)

Read full details: Return & Refund Policy

4. Where should I send my approved return?

Once your return request is approved, you have two options:

Option 1: Courier Pickup (Recommended)
We can arrange a courier pickup from your registered address (subject to service availability in your area).

Option 2: Self-Ship the Product
1st Floor, Indra Market, Church Road
Lower Bazar, Ranchi – 834001, Jharkhand, India

5. Can I pre-order sold-out products?

Pre-orders are available for select items only. Please contact support for restock updates.

6. Do you store my credit card information?

No. Amberz does not store credit card details. Transactions are processed securely via trusted gateways.

7. How can I contact customer support?